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Honest answers to common questions.

What gamers, creators and businesses usually ask us before walking in — about builds, repairs, warranty, turnaround times and AMC contracts.

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Do you build custom RTX gaming PCs in Pune?
Yes. We design, assemble and benchmark RTX gaming PCs with optimised cooling and RGB aesthetics — from the Stealth RTX 4060 build to the Ultimate 4K Beast on RTX 4080. Each rig is cable-managed, stress-tested and benchmark-verified before handover.
How long does a custom build take?
Typically 3–7 working days, depending on part availability. You'll get a written timeline when you confirm the spec, plus WhatsApp updates as components arrive and assembly begins.
Can I upgrade SSD, RAM or GPU on my existing PC?
Absolutely. We run compatibility checks (PSU headroom, motherboard PCIe, socket and BIOS) and install upgrades with performance tuning and a clean data migration where needed.
Do you offer laptop chip-level repair?
Yes. We provide board-level diagnostics and repair for major laptop brands — ASUS, Dell, HP, Lenovo, Acer, MSI and Apple. BGA reflow, SMD replacement and dead-board recovery handled in-house.
My laptop won't turn on. Is it dead?
Usually not. "Won't power on" is often a charging IC, capacitor, or shorted rail — all repairable at the board level. Walk in for a free diagnostic; we'll tell you the truth either way.
How long does a typical repair take?
Most upgrades (RAM, SSD, OS) are done same-day in under 4 hours. Standard repairs: 24–48 hours. Board-level chip work: 3–5 days. Custom builds: 3–7 days. We always commit to a written ETA up front.
Can you recover data from a dead hard drive or SSD?
In most cases yes. We attempt recovery from failed drives, dead SSDs and corrupted partitions. Initial scan is free — we'll give a written estimate before any chargeable recovery work begins.
Do you provide warranty on builds & repairs?
Yes. New components come with full manufacturer warranty (typically 1–3 years). Our assembly and repair work carries a service warranty — we'll fix any workmanship issue free for the warranty period.
Are the parts you use genuine?
100% genuine, sourced from authorised partners — NVIDIA, AMD, Intel, ASUS, MSI, Corsair, Samsung, Seagate and 25+ brand partners. We do not use refurbished or grey-market components for new builds.
Will an SSD upgrade really speed up my old laptop?
Yes — usually dramatically. A modern NVMe SSD turns boot times from a minute to ~10 seconds and makes any 5+ year-old machine feel new. Combined with a RAM bump it's the highest-impact upgrade you can do.
How much RAM do I really need?
For light office & college work: 16 GB DDR4/5. For gaming + browsing: 32 GB DDR5. For 4K creator workflows (Premiere, Blender, DaVinci) or many Chrome tabs: 64 GB DDR5. We'll match it to your real workload.
What does Annual Maintenance (AMC) include?
Preventive servicing on all covered devices, priority response, multi-device fix scheduling, network & security alignment, CCTV install/support and a same-day repair SLA on critical issues. Tailored to office, café, clinic or co-working setups.
Do you do CCTV install & networking?
Yes — multi-camera CCTV setup with NVR/DVR config, remote-view setup, structured cabling, Wi-Fi mesh, switch & AP install, POS networking and printer setup for shops, cafés, clinics and offices.
Where is JM COMPUTERS located?
Shop no 10, EIFFEL SQUARE, Tilak Rd, Perugate, Sadashiv Peth, Pune — 411030. Easy to find — just opposite the Perugate landmark. Visit the Contact page for a live map.
What are your store hours?
Mon – Sun: 10:00 AM – 8:00 PM. WhatsApp us anytime on +91 91666 60201 for quick queries — we usually reply within minutes during open hours.
Is parking available near the store?
Yes. Two-wheeler parking is available right in front, and four-wheeler parking is available along Tilak Road and in nearby side-lane parking pockets.
Do I need to book an appointment?
No. Walk-ins are welcome any time during store hours. For complex repairs or custom build consultations, a quick WhatsApp or call ahead helps us be ready for you.
If my repair doesn't fix the issue, what then?
We diagnose-and-quote before any work. If the original quoted repair doesn't resolve the issue, we'll re-investigate at no additional labour cost. Parts are only charged once you've approved the new plan.
Can you ship a built PC outside Pune?
Yes — we ship pan-India with insured courier and bespoke shock-resistant packaging for custom builds. Walk-in pickup remains the most common option for Pune-based customers.
How do I request an AMC quote for my office?
WhatsApp us your team size, device count (laptops + desktops + CCTV/network gear) and your typical workload. We'll send a written AMC proposal within one working day, with a no-obligation review meeting if needed.

Still need help? WhatsApp us or call +91 91666 60201 — 10 AM – 8 PM, Mon–Sun.

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