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Four steps. Zero surprises.
Every device that walks through our door — laptop, gaming rig, office workstation or CCTV setup — follows the same honest, structured workflow. You always know what's being done, why, and what it costs.
From intake to handover
Each step has a written outcome and a clear next action — no guesswork, no scope creep, no surprises.
Device Intake
Detailed symptom logging and use-case capture so we know exactly what to look for.
Technical Diagnosis
Electrical, thermal and storage evaluation — board-level if needed. Quote before any work starts.
Repair Execution
Precision replacement and repair with firmware and software tuning by the JM service team.
QA Handover
Validation checklist with care recommendations — and WhatsApp updates the moment it's ready.
The checklist every device gets
Twenty individual checkpoints across four steps — applied consistently to every laptop, desktop and gaming rig we touch.
Device intake & symptom capture
A trained technician records the device, your use case and the exact failure pattern — when it started, what triggers it, and what you've already tried.
- Physical inspection & photo record
- Serial number + warranty status logged
- Backup status check before any work
- Customer expectation written into job sheet
- Tag number issued for WhatsApp tracking
Multi-layer technical diagnosis
Electrical, thermal, storage and software layers checked in sequence. If a board-level issue is suspected, the unit goes to our chip-level lab.
- Power-rail voltage & current draw test
- Thermal imaging on CPU/GPU/VRMs
- NVMe/SSD SMART + bad-sector scan
- RAM stress test (MemTest86)
- Written quote with parts + labour breakdown
Precision repair & component-level work
Replacements use only genuine, sourced-from-partner parts. Where a board-level fix is possible, we do it instead of pushing a costly replacement.
- Board-level resoldering on BGA/SMD chips
- Genuine OEM part replacement
- Thermal paste & airflow re-tune
- Firmware & driver update sweep
- Cable management & dust deep-clean
QA validation & handover
The device runs through a stress & reliability checklist before we call you. Handover comes with care notes so you know how to keep it that way.
- 30-min sustained stress test
- Boot & sleep/wake reliability check
- Benchmark sheet attached (for gaming rigs)
- Care & cleaning recommendations
- WhatsApp + call notification "ready for pickup"
Realistic ETAs you can plan around
We won't promise miracles. We'll promise the truth — and then deliver it.
Same-day · most upgrades
RAM, SSD, GPU swaps, OS reinstall, virus cleanup, thermal repaste — typically in < 4 hours.
24–48h · most repairs
Standard laptop & desktop repairs with available parts — usually back to you within 2 working days.
3–5 days · board-level
Chip-level motherboard repairs and BGA reflow work — handled in our specialised lab.
3–7 days · custom builds
Complete RTX gaming PC builds — including parts sourcing, assembly, benchmarking & cable management.
1–2 days · CCTV setup
Multi-camera CCTV installation with NVR setup and remote-view configuration for shops & homes.
2–10 days · data recovery
Depends on drive condition and recovery complexity — written estimate after initial scan.